1. Goods once sold from the website cannot be returned by any means.
2. If an item is found damaged, missing or wrongly delivered, please send a snapshot and unboxing video of the outer packaging and products received to our customer care at firstname.lastname@example.org and call us on 836 826 6184 within 5 days of receipt of the product. After investigating, we would ask you to send back the product and thereby we will send a new product as replacement or if a product is missing then we will send a new one. We will issue either a full refund, or a different item in exchange, as per your request. Kindly note that replacements are subject to the availability of the particular product.
3. You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post courier service and share tracking details and we will return the courier costs as well.
4. In case of refunds, the money will be refunded back to the source account that was originally used to make the transaction.
5. It will take a minimum 7 working days to get a refund settled.
6. If the product seal is broken. We will not refund, return or do the cancellation.